Effective Date: 25 March 2025
Last Updated: 1 April 2025

Welcome to Unclutter Mind! Your privacy is important to us. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you visit our website (https://uncluttermind.com) or use our services.

1. Information We Collect

We collect different types of information to provide and improve our services. The types of data we collect include:

a) Personal Information

• Name

• Email address

• Contact number

• Payment information (processed securely via third-party payment gateways)

• Any other information voluntarily provided by you

b) Sensitive Information

• Information related to mental health concerns shared during therapy sessions

• Any documents or records you submit for consultation purposes

c) Automatically Collected Data

• IP address

• Browser type

• Device information

• Cookies and tracking technologies to improve user experience

2. How We Use Your Information

We use your information for the following purposes:

• To provide and personalize therapy and consultation services

• To manage and process bookings, payments, and refunds

• To improve our website, services, and customer experience

• To ensure compliance with legal obligations

• To respond to inquiries, provide support, and send service-related updates

• To conduct research and analytics (only using anonymized and aggregated data)

• For marketing and advertising purposes on Facebook, Instagram, and Google (excluding any client session details)

3. Confidentiality and Data Protection

Unclutter Mind follows strict confidentiality and data protection guidelines:

• All therapy sessions are confidential, except in cases where disclosure is required by law (e.g., imminent harm, child abuse, court orders).

• We use encryption and secure storage for client data.

• We do not share personal data with third parties, except for necessary service providers (e.g., payment processors) who comply with privacy regulations.

4. Data Retention

We retain your personal data only as long as necessary to fulfill the purposes outlined in this Privacy Policy or as required by law.

• Therapy records are stored securely and deleted within 5 years, unless legally required otherwise.

• Payment and transaction records are retained for tax and legal compliance

5. Third-Party Services

We use third-party services for payment processing, analytics, marketing, and website functionality. These services include, but are not limited to:

• Payment Processing: Stripe, Razorpay, or other secure gateways

• Analytics & Website Optimization: Google Analytics, Meta Pixel

• Marketing: Facebook, Instagram, Google Ads (we do not use client session details in ads)

These services have their own privacy policies, and we are not responsible for their data practices.

Additionally, our website contains links to external websites for additional information in the blog section. These external websites are not controlled by Unclutter Mind, and we are not responsible for their privacy policies, content, or data collection practices. We encourage users to review the privacy policies of any third-party websites they visit.

6. Cookies and Tracking Technologies

We use cookies and tracking technologies to enhance your experience. You can manage or disable cookies in your browser settings.

7. Your Rights

You have the following rights regarding your personal data:

• Access: Request a copy of your data.

• Correction: Update inaccurate information.

• Deletion: Request deletion of your data (subject to legal limitations).

• Objection: Withdraw consent for specific data uses.

To exercise these rights, contact us at contact@uncluttermind.com.

8. Children's Privacy

We do not knowingly collect data from children under 18 without parental consent. If you believe we have collected such data, contact us immediately.

9. Security Measures

We implement strict security measures to protect your data from unauthorized access, alteration, or disclosure. These include:

• End-to-end encryption for sensitive information

• Secure cloud storage with restricted access

• Regular security audits and compliance checks

However, no online platform is entirely risk-free, and we cannot guarantee absolute security.

10. International Data Transfers

If you access our services from outside India, you acknowledge that your data may be transferred and stored in India, where privacy laws may differ from those in your jurisdiction.

11. Clinical Psychologists on Commission Basis

• Clinical psychologists on our platform work on a commission basis and are not direct employees of Unclutter Mind.

• Each psychologist is independently responsible for handling client information in compliance with confidentiality and ethical guidelines.

• Unclutter Mind provides a secure platform but does not monitor individual therapy sessions.

12. Limitation of Liability

• Unclutter Mind provides mental health services as a platform and is not liable for any direct, indirect, incidental, or consequential damages arising from the use of our services.

• Therapy outcomes depend on multiple factors, and we do not guarantee specific results.

• Any disputes shall be governed by Indian law, with jurisdiction in Jaipur, Rajasthan.

13. Changes to This Policy

We may update this Privacy Policy periodically. We encourage you to review this page regularly for any changes.

14. Contact Us

For questions or concerns about this Privacy Policy, please contact us at contact@uncluttermind.com.

Privacy Policy